At Luxe Prints Boutique, every product is carefully selected and prepared with attention to detail. We want every customer to enjoy a seamless shopping experience and receive their order in excellent condition.

Please review our refund and return policy before placing an order.

1. All Sales Are Final

Due to the nature of our products, all candle sales are considered final. We do not accept returns or exchanges for items purchased through our website unless the product arrives damaged, defective, or incorrect.

For hygiene and safety reasons, we cannot accept returns on candles that have been opened, used, burned, or altered.

2. Damaged or Defective Items

We take great care in packaging and preparing every order. However, if your candle arrives damaged or defective, please contact us within 48 hours of delivery.

To help us resolve the issue, please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the damaged product and packaging.

Once your request has been reviewed and approved, we will offer an appropriate resolution, which may include a replacement or refund.

Please do not discard the damaged product or packaging until we have reviewed your request.

3. Incorrect Orders

If you receive an item different from what you ordered, please contact us within 48 hours of delivery.

We will review the issue and arrange for a replacement or another appropriate resolution at no additional cost to you.

4. Returns and Exchanges

We do not accept returns or exchanges for the following reasons:

• Change of mind after placing an order.

• Personal preference regarding fragrance or scent.

• Incorrect shipping information provided at checkout.

• Candles that have been opened, used, burned, or damaged after delivery.

• Failure to read product descriptions before purchasing.

We encourage customers to carefully review product details before completing their purchase.

5. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed, prepared, or shipped cannot be canceled. Cancellation requests are not guaranteed once an order has been placed.

6. Shipping Issues

Once an order has been shipped, Luxe Prints Boutique is not responsible for shipping delays caused by the carrier, weather conditions, or circumstances beyond our control.

If your package is marked as delivered but you cannot locate it, please contact the shipping carrier directly. You may also reach out to us for assistance.

Please ensure that your shipping address is accurate and complete before submitting your order.

7. Refund Processing

If a refund is approved, it will be issued to the original payment method used at checkout.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

8. Contact Us

If you have any questions or concerns regarding your order, please contact us.

Luxe Prints Boutique
Customer Support: Nathalia.Rosario.NYC@gmail.com
Website: https://luxeprintsboutique.com

We appreciate your understanding and thank you for choosing Luxe Prints Boutique. Your support means so much to us.